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Frequently Asked Questions
General | Internet Production | My Calendar/Baby Calendar/Photo Calendar | IlluStory/My Story | Make-A-Story | PhotoStory/PhotoStory Jr./Baby Story/Pet Story | Plate Works | Sesame and Me | Kid Clock/Photo Clock/PhotoWatch | School Programs FAQ: Plate Works
Q Can I send in extra drawings or photos, or can I only get extra items made
from the same drawing or photo?
A You can send in extra drawing pages, and in fact, can copy the drawing
pages for extras (does not apply to our other products). If you have an
older order form that does not facilitate this process, you will need to add
an extra $3 dollars to the extras pricing for each additional drawing page (or
photo) returned.
Q Will I get another chance to order reproductions of my items after you
produce them?
A As with all our kits, you are given the option of buying additional reproductions of your item both before and after it is made. Your finished item will be returned with a repurchase form. However, orders for five or fewer additional items are a few dollars less expensive when ordered at the time your item is first produced.
Q Will you return my photos?
A Our older kits say that we will not return your photos, however, we will if
you simply write "return photos" on the order form.
Q Can I use a photo smaller than 8"x10"?
A Our older kits say that we can only use this size, but we will accept any
photo that is 4" by 6" or larger. However, keep in mind that the quality of
the image does lessen with the size of the photo.
Q Why do you charge extra for using a photo?
A Once scanned, photos require special sizing and placement to appropriately fit the plate. This extra labor expense is not required with drawings made inside the Drawing Page circle.
If you didn't find answers to your questions, please use our Online Question Form. |
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